QUICK VIEW — Redesigning a $12M Statement Experience for Clarity and Confidence

Modular design system that delivers financial clarity, trust, and accessibility to millions

Challenge

Outdated credit card statements caused confusion and lacked modern design clarity

Opportunity

Reimagine the monthly statement as a user-first, modular product that simplifies complex financial data

Approach

Built a flexible, component-based system to personalize delivery, improve accessibility, and drive platform-wide cohesion

IMPACT & KEY TAKEAWAYS

$12M

secured to scale a smarter billing system

70% ↑

users better understood their statements

↓

fewer support calls from confused cardholders

24/7

access across digital and print — no drop-off

the business case

Click thumbs to zoom

The Solution

BETTER VISIBILITY OF DATA

Must be informative, engaging, easy, useful and efficient.

PERSONALIZED STATEMENTS

Removing any friction from each archetype. Cross sell opportunities and a unique way to include the payment coupon.

CROSS MARKETING OF ONLINE/OFFLINE STATEMENTS

With consumer behavior continually shifting, we’ll create conversational interfaces to allow customers to engage with anywhere within their journey. Making for a more cohesive and consistent experience across all platforms and channels.

Discover Bill Payment Platform

CREDITS

Client: Discover Financial Services
My Role: Creative, UX

up