discover credit card statement.jpg

Discover Bill Payment Platform

Business Case, Concept Development, Research, Strategy, Systems Thinking, UI, UX

Role: UX & Design Lead
Services: UX Strategy, Experience Design, Visual System

QUICK VIEWRedesigning a $12M Statement Experience for Clarity and Confidence

Modular design system that delivers financial clarity, trust, and accessibility to millions

Challenge

Outdated credit card statements caused confusion and lacked modern design clarity

Opportunity

Reimagine the monthly statement as a user-first, modular product that simplifies complex financial data

Approach

Built a flexible, component-based system to personalize delivery, improve accessibility, and drive platform-wide cohesion

 
 

IMPACT & KEY TAKEAWAYS

$12M

secured to scale a smarter billing system
 

70% ↑

users better understood their statements
 

fewer support calls from confused cardholders
 

24/7

access across digital and print — no drop-off
 

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