
Discover Bill Payment Platform
Role: UX & Design Lead
Services: UX Strategy, Experience Design, Visual System
QUICK VIEW — Redesigning a $12M Statement Experience for Clarity and Confidence
Modular design system that delivers financial clarity, trust, and accessibility to millions
Challenge
Outdated credit card statements caused confusion and lacked modern design clarity
Opportunity
Reimagine the monthly statement as a user-first, modular product that simplifies complex financial data
Approach
Built a flexible, component-based system to personalize delivery, improve accessibility, and drive platform-wide cohesion

IMPACT & KEY TAKEAWAYS
$12M
secured to scale a smarter billing system
70% ↑
users better understood their statements
↓
fewer support calls from confused cardholders
24/7
access across digital and print — no drop-off
the business case
Click thumbs to zoom
The Solution

BETTER VISIBILITY OF DATA
Must be informative, engaging, easy, useful and efficient.

PERSONALIZED STATEMENTS
Removing any friction from each archetype. Cross sell opportunities and a unique way to include the payment coupon.

CROSS MARKETING OF ONLINE/OFFLINE STATEMENTS
With consumer behavior continually shifting, we’ll create conversational interfaces to allow customers to engage with anywhere within their journey. Making for a more cohesive and consistent experience across all platforms and channels.
Discover Bill Payment Platform
CREDITS
Client: Discover Financial Services
My Role: Creative, UX